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    Tools > Informational Postings > Equitrans Gathering > Critical Notices > Notice 28286

    Equitrans Gathering Notice 28286

    Source Link

    All information here is provided as a service and information is not guaranteed to be accurate. PipeRiv is not responsible for any incorrect information.

    09-01-2022 14:00:00

    Page 1 of 2

    System Wide Notice Detail

    TSP Name:

    EQMWESTON/ETRANSGATH/EUREKA/HORNET/ROM/RPM

    TSP:
    Post Date/Time:

    Thu Sep 01 14:00:00 GMT 2022

    Subject:

    Equitrans Gas Management Systems - Authenticator App

    Notice Type:

    OTHER

    Notice ID:

    28286

    Notice Status Desc:

    Initiate

    Critical Desc:

    Not a Critical Notice

    Notice Eff Date:

    09-01-2022

    Notice Eff Time:

    14:00:00

    Notice End Date:

    12-31-9000

    Notice End Time:

    00:00:00

    Required Response Indicator Description:

    NO RESPONSE REQUIRED

    Notice Text:

    In our continued efforts to refine cyber-security protocols, all Equitrans Midstream Gas Management System users will be required to register an
    Authenticator App to their Self Service Password Reset (SSPR) security profile by mid October 2022 (TBD). If an authenticator app is not added to the user’s
    authentication methods by this date, the user will be unable to access the Equitrans’ Customer Activities systems until an authenticator app has been added.
    We recommend users allow sufficient time to work through this process if you are trying to enter the Equitrans’ Customer Activities system for any reason.

    For users that have not yet registered an Authenticator App, please follow these instructions. Note you will also need your mobile device to which you will be
    installing the Authenticator App.

    On your computer:
    1. Open a private browser (ie Chrome Incognito or Edge InPrivate browsing mode).
    2. Copy and paste this url into the private browser: https://myaccount.microsoft.com/
    3. Log into your account using your User id in the form of an Equitrans email address (ie

    ).

    LopezK@equitransmidstream.com

    4. Click on “Security Info”.
    5. Click on “+ Add sign-in method”.
    6. Select “Authenticator App” and click on “Add”.

    On your mobile device:
    1. Install the Authenticator App if it is not already installed.
    2. Follow the prompts on the mobile device to add “Work or School Account”.
    3. Tap on “Scan QR Code”.
    4. Use your mobile device to scan the QR code on your computer when prompted and then click on “Next”.

    You will be prompted on your computer to approve the Authenticator App. You will then see the Equitrans Midstream Corporation account added to your

    09-01-2022 14:00:00

    Page 2 of 2

    mobile device’s Authenticator App. You will also see the Authenticator App listed in your Microsoft Security Info on your computer.

    Published instructions are also posted at the link provided below within the training materials section of our customer portal. Instructions are labeled
    “Equitrans Self Service Password Reset Instructions”.

    For assistance with this process, users should contact

    or call 412-995-6910.

    CAWSupport@equitransmidstream.com

    Ensuring the security and safety of our users’ accounts and the pipeline network is important to us all. Users should monitor Equitrans’ Informational
    Postings website for updates to this notice.

    https://customers.eqm-midstreampartners.com/Customer%20Info/Training%20Materials

    *This data represents data available within the last 3 months. For prior data to this time period, please contact your customer service representative.


    System Wide Notice Detail
    TSP Name:
    EQMWESTON/ETRANSGATH/EUREKA/HORNET/ROM/RPM
    TSP:
    Post Date/Time:
    Thu Sep 01 14:00:00 GMT 2022
    Subject:
    Equitrans Gas Management Systems - Authenticator App
    Notice Type:
    OTHER
    Notice ID:
    28286
    Notice Status Desc:
    Initiate
    Critical Desc:
    Not a Critical Notice
    Notice Eff Date:
    09-01-2022
    Notice Eff Time:
    14:00:00
    Notice End Date:
    12-31-9000
    Notice End Time:
    00:00:00
    Required Response Indicator Description:
    NO RESPONSE REQUIRED
    In our continued efforts to refine cyber-security protocols, all Equitrans Midstream Gas Management System users will be required to register an
    Authenticator App to their Self Service Password Reset (SSPR) security profile by mid October 2022 (TBD). If an authenticator app is not added to the user’s
    authentication methods by this date, the user will be unable to access the Equitrans’ Customer Activities systems until an authenticator app has been added.
    We recommend users allow sufficient time to work through this process if you are trying to enter the Equitrans’ Customer Activities system for any reason.
    For users that have not yet registered an Authenticator App, please follow these instructions. Note you will also need your mobile device to which you will be
    installing the Authenticator App.
    On your computer:
    1. Open a private browser (ie Chrome Incognito or Edge InPrivate browsing mode).
    2. Copy and paste this url into the private browser: https://myaccount.microsoft.com/
    3. Log into your account using your User id in the form of an Equitrans email address (ie LopezK@equitransmidstream.com).
    4. Click on “Security Info”.
    5. Click on “+ Add sign-in method”.
    6. Select “Authenticator App” and click on “Add”.
    On your mobile device:
    Notice Text:
    1. Install the Authenticator App if it is not already installed.
    2. Follow the prompts on the mobile device to add “Work or School Account”.
    3. Tap on “Scan QR Code”.
    4. Use your mobile device to scan the QR code on your computer when prompted and then click on “Next”.
    You will be prompted on your computer to approve the Authenticator App. You will then see the Equitrans Midstream Corporation account added to your
    09-01-2022 14:00:00
    Page 1 of 2
    mobile device’s Authenticator App. You will also see the Authenticator App listed in your Microsoft Security Info on your computer.
    Published instructions are also posted at the link provided below within the training materials section of our customer portal. Instructions are labeled
    “Equitrans Self Service Password Reset Instructions”.
    For assistance with this process, users should contact CAWSupport@equitransmidstream.com or call 412-995-6910.
    Ensuring the security and safety of our users’ accounts and the pipeline network is important to us all. Users should monitor Equitrans’ Informational
    Postings website for updates to this notice.
    https://customers.eqm-midstreampartners.com/Customer%20Info/Training%20Materials
    *This data represents data available within the last 3 months. For prior data to this time period, please contact your customer service representative.
    09-01-2022 14:00:00
    Page 2 of 2

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